Have your say
As a mutual organisation, Scottish Building Society is owned by and run for the benefit of our members.
Following feedback from our members, we’re launching a Members Panel to help us understand what’s important to them. We want to continue doing what we do well, and also improve our products and services where needed.
By volunteering to become a part of our panel, members have an opportunity to share their views on a range of topics relevant to them and Scottish Building Society, as well as hear from our Senior Leadership Team.
Members Panel Terms and Conditions
These terms and conditions (“terms”) apply to all members who agree to join the Scottish Building Society Members Panel (“Members Panel”).
By agreeing to joining the Members Panel you agree to be bound by these terms. We may update these terms from time to time, and where we do the updated terms will apply to everyone on the Members Panel.
We will advise you of any changes to our terms via your preferred communication channel. You should also read our Privacy Notice before you decide to join our Members Panel, which you can find on our website here.
The Members Panel aims to seek our members' views on how the Society can improve and develop the products and services that we offer. We will seek panel members' views on wants, needs and challenges via face-to-face meetings held in our Relationship Centres and in surveys sent out to you via email and/or post.
We will write or email you with details of forthcoming sessions and an invitation to participate in good time ahead of each engagement. Please note we cannot guarantee your participation and you are not obliged to participate.
By agreeing to join the panel you agree that Scottish Building Society can use the results of research, including your ideas, to help develop and improve our products, services and communications. Any information you provide about yourself will be used for research purposes only and not for sales or marketing.
To qualify for the Members Panel, you must:
- be a current Scottish Building Society savings or mortgage member aged 18 or over.
- be able to attend one panel meeting in person at your local Relationship Centre. Dates will be confirmed nearer the time, and we’ll give you as much notice as possible. We aim to hold one meeting at each Relationship Centre per calendar year.
- commit to completing 3-4 surveys over a 12-month period, to be issued via email/post.
By joining our Members Panel, you agree to provide accurate and complete information to the best of your knowledge when participating in panel activities.
You will refrain from creating promoting or participating in any inappropriate behaviour or content. We reserve the right to terminate or suspend your access to the Member Panel at any time if we suspect or discover that your participation violates these terms.
By agreeing to join the Members Panel you give us permission to use your personal information to check your eligibility for panel activities, and to send you invitations and other panel correspondence.
We will use any personal data you give to us in accordance with our Privacy Notice (see section 1).
After joining, you will remain a member of the Members Panel for a period of 12 months or upon notifying us that you wish to leave the panel. There is no restriction on reapplying for panel membership after 12 months.
If you cease to be a member of Scottish Building Society, you will also cease to be a member of the panel.
You can leave the panel membership at any time. To request to leave the panel, please email together@scotbs.co.uk with the subject line "Members Panel - removal".
To apply, please complete the form below to register your interest and we’ll be in touch.
The information that you provide will be used to verify that you are a current Scottish Building Society member and the details you provide match against our records that we hold for you, so please ensure this is correct.
You can update your details by contacting one of our Relationship Centres or by completing a Change of Name / Address form which you can find on our website by clicking here.
Our Panel is an advisory panel only and not all suggestions will be taken forward.
Apply Now - Members Panel
Click the 'submit' button to apply.
You can also visit our Relationship Centres and we'll complete a form on your behalf, or you can download a form below and send it to our Head Office,
We'll contact you by your preferred method of contact indicated on the application form.
Please note that we can’t guarantee a place on the panel and membership will depend on demand.
Important information:
Download Members Panel T&C's and application form here
We're here to help
You can visit us in our Relationship Centres, or call us on 0333 207 4007. Our lines are open 9am - 5pm Monday to Friday (10am - 5pm Wednesday). Calls may be recorded and/or monitored.