Whether you're a new or existing member, we need to confirm your identity when you open a new account with us. Every bank, building society and financial institution needs to do this to comply with regulations which make it harder for criminals to use stolen identities.
Details of what you might need to provide and how to provide it when applying for an account with us are given in our How to provide proof of your identity and address leaflet. We’ll only ask for enough information to allow us to open your account.
We're here to help
You can visit us in our Relationship Centres, or call us on 0333 207 4007. Our lines are open 9am - 5pm Monday to Friday (10am - 5pm Wednesday). Calls may be recorded and/or monitored.